Return & Refund Policy

At Horineye Mart, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order.
To be eligible for a return, items must be:
- Unused, unworn, and in the same condition as received.
- In original packaging, with tags, labels, and accessories included.
Proof of purchase (order number, receipt, or confirmation email) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

Electronics that have been opened or used
Personal care items (for hygiene reasons)
Gift cards and digital products
Clearance or final-sale items (marked as “non-returnable”)

3. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item:

Contact us at support@horineyemart.com within 3 days of delivery.
Please provide your order number, photos of the product, and a brief description of the issue.
We will arrange for a replacement or a full refund at no additional cost.

4. Return Process

Contact our support team at support@horineyemart.com to initiate a return.
Our team will provide return instructions and, if applicable, a return shipping label.
Pack your item securely and ship it back as instructed.
Once received and inspected, we will notify you about the status of your refund.

5. Refunds

Approved refunds will be processed to your original payment method.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Shipping costs are non-refundable (unless the return is due to our error or a defective product).

6. Exchanges

At this time, we do not offer direct exchanges.
If you want a different item, please return your original order for a refund and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company or bank (processing times may vary).
If you still have not received your refund, email us at support@horineyemart.com.